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Returns and Refunds
General Returns Policy
PinkDolphinShop.com
operates a money back guarantee. If you are unhappy with the product for whatever reason, please contact us to arrange a return and refund. As shipping costs are not retrievable, PinkDolphinShop.com is unable to refund shipping costs unless we'll the return is a result of our error.

You may return mostly new, items sold and fulfilled by PinkDolphinShop.com within 30 days of delivery for a full refund. Just contact us and we will guide you through the process.

Refund Policy

You may return damaged or defective merchandise within 10 days of the original purchase date for a full refund minus shipping charges. We will also be glad to exchange the damaged merchandise for anything on our site of equal or lesser value. We will only issue a refund to the credit card used at the time of checkout. To initiate a refund or exchange please fill out the form on the Contact Us tab of this website.

Receiving a Refund

We'll request a refund after we receive and process your return. For items directed to PinkDolphinShop.com, expect your refund within 3 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner). This time period includes:

* 5 to 10 business days for us to receive your return from the shipper
* 3 to 5 business days for us to process your return
* The time it takes your bank to process our refund request (see below for specific guidelines)

We'll notify you via e-mail of your refund once we've received and processed the returned item.

How Refunds are Issued

Pink dolphin return talbe

Exchanges

If you received a faulty item and need to exchange it for the same item, contact us and request a replacement. If you would like to exchange an item for a different one, please return the original item (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Please note that it takes us 3 to 5 business days to process returns once they arrive at PinkDolphinShop.com.

Changes to this Privacy Statement

PinkDolphinShop.com may change this Returns and Refunds Policy at any time by posting the then current policy to the Sites. Your use of the Sites constitutes acceptance of the provisions of this Returns and Refunds Policy and your continued usage after such changes are posted constitutes acceptance of each revised Returns and Refunds Policy.
Copyright © 2010 Thomas Mcdermott-Post, Billy Keyserling, Bill Dula. All rights reserved.
 
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